**Refund and Cancellation Policy for Verma Offset**

**Effective Date:**01 Jan. 2025

At Verma Offset, we value customer satisfaction and strive to provide high-quality services. This Refund and Cancellation Policy outlines the conditions for refunds, cancellations, and returns. By using our services, you agree to this policy.

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**1. Refund Policy**

1.1. **Digital Products:**

– Products such as downloadable design files, templates, or digital assets are non-refundable once sold.

– By purchasing a digital product, you acknowledge that all sales are final and cannot be reversed due to the nature of the product.

1.2. **Physical Products and Services:**

– Refunds for physical printed materials or services are available only in the following cases:

  – The product delivered is defective or damaged.

  – The delivered product does not match the specifications provided during the order.

  – Errors in printing caused by Verma Offset (e.g., incorrect text, color, or layout differing from the approved proof).

1.3. **Exclusions:**

– Refunds will not be provided for errors resulting from incorrect information or design provided by the customer.

– Custom-made or personalized orders are non-refundable unless there is a manufacturing defect.

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**2. Cancellation Policy**

2.1. **Order Cancellation:**

– Orders for physical products can be canceled within **24 hours** of placing the order without incurring a cancellation fee.

– Once the printing process has started, cancellations will not be accepted.

2.2. **Digital Products:**

– Cancellations are not permitted for digital products after the purchase is completed.

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**3. Return Policy**

3.1. **Eligibility for Returns:**

– Returns are accepted only for defective or damaged products.

– You must notify us within **7 days** of receiving the product to initiate a return.

3.2. **Return Process:**

– Contact our customer support team at [Your Email Address] with details of the issue.

– Provide proof of defect or damage (e.g., photographs).

– Ship the product back to us in its original condition, including all packaging and materials.

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**4. General Conditions**

4.1. All refund and return requests are subject to verification by our team.

4.2. Shipping fees for returns (if applicable) will be borne by the customer unless the issue is due to an error on our part.

4.3. Refunds, if approved, will be processed within **7-10 business days** to the original payment method.

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**5. Contact Us**

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at:

**Verma Offset** 

Email: Support@vermaoffset.com

By using our services, you agree to this Refund and Cancellation Policy. Please review this policy carefully before placing an order.